Política de reembolso

At ToeFix, we want you to be satisfied with your purchase. This Return & Refund Policy explains how return requests, refunds, and damaged, defective, or incorrect items are handled.

1. Return Window

We accept return requests within 30 calendar days of delivery.

To be eligible for a return, the item must be unused, unworn, unwashed, undamaged, and returned with its original packaging, parts, and accessories. Opening the package to inspect the product does not by itself make the item ineligible, provided that the product has not been worn or used and remains in resalable condition.

2. Return Eligibility

To qualify for a return, your item must meet the following conditions:

The return request is submitted within 30 calendar days of delivery.
The item is unused, unworn, unwashed, and undamaged.
The item is returned with its original packaging.
The item includes all original parts and accessories.
Proof of purchase or the order number is provided.

3. Hygiene and Non-Returnable Items

Because ToeFix products are personal wearable items, products that have been worn, used, washed, soiled, altered, damaged after delivery, or returned with missing parts may not be accepted for hygiene and safety reasons, unless the product was received damaged, defective, or incorrect.

Return requests submitted more than 30 calendar days after delivery may not be accepted, except where required by applicable law.

4. Return Shipping Costs

Customers are responsible for return shipping costs when the return is due to a change of mind, ordering the wrong item, or another reason unrelated to a product defect or fulfillment error.

If the item received is damaged, defective, or incorrect, ToeFix will provide an appropriate solution after reviewing the request.

We recommend using a trackable shipping method. ToeFix is not responsible for returned packages that are lost, delayed, or damaged during return shipping.

5. No Restocking Fee

ToeFix does not charge a restocking fee for eligible returns.

6. How to Request a Return

To request a return, please contact us at toefixstore@gmail.com within 30 calendar days of delivery.

Please include the following information in your return request:

Your order number
Your full name
The item you would like to return
The reason for the return
Photos of the item and packaging, if applicable

Please wait for return instructions before sending the item back. Returns sent without prior approval may not be accepted.

7. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to your original payment method within 5–10 business days. Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original expedited shipping fees, customs duties, import taxes, and return shipping costs are non-refundable unless required by applicable law or unless the return is caused by our error.

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at toefixstore@gmail.com.

Please include your order number and clear photos of the item, packaging, and any visible damage or issue.

If the issue is confirmed, we may offer a replacement, refund, or another appropriate solution at no additional product cost to you.

9. Late or Missing Refunds

If you have not received a refund after approval, please first check your bank account and contact your card issuer, bank, or payment provider, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at toefixstore@gmail.com.

10. Exchanges

Exchanges are subject to product availability and approval after the returned item has been inspected. Please contact us before returning an item for exchange.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing the order. We can only cancel orders that have not yet been processed or shipped.

After an order has shipped, it cannot be cancelled and must follow the return process described above.