Refund Policy

At ToeFix, we want you to feel confident about your purchase. Please review our return and refund policy before placing your order.

30-Day Return Requests

You may request a return within 30 calendar days of delivery. To be eligible, the item must be unused, unworn, unwashed, in the same condition in which it was received, and returned with its original packaging and included accessories.

Opening the package to inspect the product does not by itself make the item ineligible, provided that the product has not been worn or used and remains in resalable condition.

To begin a return request, please email us with your order number and the reason for the return. Please wait for return instructions before sending the item back.

Hygiene and Non-Returnable Items

Because ToeFix products are personal wearable items, products that have been worn, used, washed, altered, damaged after delivery, or returned without their original packaging and accessories cannot be accepted for hygiene and safety reasons, unless the product was received damaged or defective.

Return requests submitted more than 30 calendar days after delivery may not be accepted.

Return Shipping Costs

Return shipping costs are the customer's responsibility when the return is due to a change of mind, ordering the wrong item, or another reason unrelated to a product defect or fulfillment error.

If the item received is damaged, defective, or incorrect, ToeFix will provide an appropriate solution after reviewing the request.

We recommend using a trackable shipping method. ToeFix is not responsible for return packages lost in transit.

Refunds

After we receive and inspect the returned item, we will notify you by email whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to post the funds to your account.

Any original expedited shipping charges, customs duties, import taxes, or other third-party charges are non-refundable unless required by applicable law or the return is caused by our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so that we can investigate promptly.

Include your order number, a description of the issue, and clear photos of the item and packaging. After review, we may arrange a replacement, refund, or another appropriate solution at no additional product cost to you.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We can only cancel orders that have not yet been processed or shipped.

After an order has shipped, it cannot be cancelled and must follow the return process described above.

Exchanges

To request an exchange, please contact us by email. Exchanges are subject to product availability and approval after the returned item has been inspected.